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Freight Charges

Delivery charges are calculated and added to your order total. Goods delivered within the Sydney Metropolitan area (Within the following boundries -Palm Beach North, Sutherland South and Penrith West) are delivered by either our Driver, Fastway Couriers or Australia Post. All area locations are determined by POSTCODE. A Freight and Handling charge of $15 will be charged for all orders under $150 exclusive of gst.

In most cases we use FASTWAY Couriers for Coastal and other areas adjacent to Metropolitan Sydney. Such as - Blue Mountains, Gosford to Newcastle, The Illawarra region. Freight is quoted at $15 per item with a weight of 25kg or less. We will combine items to make the freight the most economical possible. We do not make money on freight charges. If you think the freight is excessive for small items - please email or call us!

We DO NOT send to PO Boxes.

ANY OTHER AREAS AUSTRALIA WIDE - Please tick pay by Bank Deposit and we will advise you of the freight cost prior to shipping and invoice.

We reserve the right to choose the transport used unless you have your own freight company. Please advise at time of order with the name and account number. We will arrange pickup once the goods are ready.

Australia Post has size limitations plus no liquids or aerosols can be sent by post.

Some items are bulky but weigh little. We will also advise you if cubic measurement/weight calculations will be used and what the cost will be to your destination.

DANGEROUS GOODS

We have a policy of not sending hazardous goods outside of the Sydney Metro area as the freight charges are excessive for these items.These items are store pick up only. You are free to arrange your own transport.

ITEMS ON ORDER

Not every item on the Web Site is stocked, therefore back orders can occur. If your order contains both stocked items and others that are not in stock, we will send stocked items and when the other items arrive we will send as soon as possible with no additional freight charge to you. If you do NOT want any item to be back ordered, please advise at time of order. You can also cancel the back ordered items prior to them being shipped. Please contact Customer Service.

It there is an unforseen delay ( some items are imported) we will contact you to advise the estimated time of arrival.

 

Terms and Conditions

 

Definitions

"User" means the person or entity using the website.
"Owner" means the company that owns the website, Complete Cleaning Supplies Pty Ltd.
"Service Provider" means the company providing the website content management system and hosting services to the Owner for the website.
"Website" means "http://www.completecleaning.com.au/"

The Complete Cleaning Supplies website is owned and operated by Complete Cleaning Supplies Pty Ltd (90 002 574 754). By accessing, browsing or using this Web Site, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Complete Cleaning Supplies Pty Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

The products and services offered for sale by Complete Cleaning Supplies Pty Ltd are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution. Complete Cleaning Supplies Pty Limited does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site.

All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay.

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.

Agreement to be bound by Terms
It is a condition of use of this site that Users agree to these Terms and Conditions.
By registering to use this site Users agree to be bound by these Terms and Conditions.

Identification
The User warrants that they are either the person, or in the case of a corporation, an authorised representative of the corporation, that is named as the User in the registration form. It is a breach of this User agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a User that they are not authorised to represent for this purpose.
The Owner reserves the right at any stage to contact a User to confirm both the validity of the account and also the currency and security of the passwords used.

Unavailability
From time to time information that would normally be available through the site (including supplier's catalogues) may not be able to be accessed online because of technical or other problems. The Owner, and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider.

Privacy and Storage of your personal information
It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.

Pricing
While all effort is made to keep pricing on this website up to date it is possible at times it may be out of date. As such prices on this website should only be considered as an "invitation to treat" rather than as an offer to provide these products at these prices. Your order and payment of goods will be deemed to be an offer and acceptance only happens when we accept the order. The website automatically sends you an order confirmation email. This email merely acknowledges that we have received your order but does not commit us to supply at the prices contained in the offer. Acceptance of your offer will be communicated manually.

Indemnity
The User agrees to indemnify the Owner and the Service Provider against any claim for loss or damage of any kind by any third party arising out of, or in relation to, the use of the Website by the User.

Copyright
Material on this site is all the copyright of the Owner or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.

Credit Card
Credit Card transactions are processed in Australian Dollars using: PayPal Secure Encrypted Site

Refund Policy
Under the Trade Practices Act 1974 customers may seek a refund from Complete Cleaning Supplies if goods:

are or become faulty through no fault of the customer;
are not fit for a stated purpose or a purpose the customer made known to Complete Cleaning Supplies sales staff;
don’t match Complete Cleaning Supplies’ description or sample; or
have defects that were not obvious at the time purchased or to which Complete Cleaning Supplies did not bring to the customer's attention.
However:

the goods must be returned within a reasonable period; and
the customer will be asked for proof of purchase.
Goods will not be accepted as faulty if returned more than 14 days after despatch of goods
Complete Cleaning Supplies may also require the customer to demonstrate that the problem with the goods was not the customer's fault.

As an alternative to a refund, Complete Cleaning Supplies may arrange for goods to be exchanged or repaired.

Customers must choose their purchases carefully as customers are not entitled to a refund if they simply change their mind or order a quantity no longer wanted.

Returns
Freight and Delivery Costs are non-refundable. Exchanges will be accepted via freight, in person or Australia post at the expense of the customer.

"Return Authorisation Number"
A Return Authorisation (RA) number is required for return of merchandise. Please contact the office, then customer service will determine the product is defective or incorrect.

Products cannot be returned without an Return Authorisation Number.

Products should be packed back into the original packaging and include all accessories and documents that were originally shipped. If the product is not complete, only a partial refund or credit will apply.

Complete Cleaning Supplies reserves the right to refuse return of any goods.

WARRANTY

Goods sold shall have only the benefit of any warranty given by the manufacturer. Goods are not guaranteed by the Supplier in any way unless guaranteed expressly in writing. Commercial cleaning machinery normally carries a warranty of 12 months from purchase of goods. The warranty is not transferable to a second party. Commercial warranties cover faulty goods and workmanship. Normal wear and tear is not covered under warranty. Leads, hoses, and all tools are not warrantable items. The Manufacturer’s written warranty is available for viewing prior to purchase of goods, please ask Customer service for a copy.

Replacement motors and electrical switches and components have a standing warranty of 3 months only if installed by a licensed electrician.

LIABILITY OF SELLER


Except as otherwise provided in these conditions the Seller shall not be under any liability in respect of defects in goods delivered or for any injury, damage or loss resulting from such defects or from any work done in connection therewith except to the extent that any statute applicable to these conditions prevents the exclusion, restriction or modification of such conditions or warranties. Notwithstanding any other provisions of the contract, the Seller shall not be liable to the Customer for any loss of profits howsoever arising nor shall the Seller be under any liability whether in contract, tort or otherwise nor for any injury, damage or loss whether consequential or otherwise, save as is expressly provided in these conditions. The Seller shall not be responsible for damage or fault in performance arising out of incorrect or inappropriate operation of the product by the Customer. The Customer acknowledges that the Seller gives no warranty as to fitness of the product for the intended application of the Customer and that the Customer has relied entirely upon its own evaluation thereof.

Privacy Policy

Privacy Statement
Complete Cleaning Supplies Pty Ltd (Owner) of www.advantagecleaningproducts.com.au

Collection of Information
It is necessary that we collect personal information about you and your business for the purposes of providing the services offered on this website.The Owner collects your name, address, contact details and various other items of information relating to your usage of the site and your other business dealings with the Owner. You have rights in relation to this information and this document sets out these rights.

Why Do we Collect Information?

Your personal information is only used for the purposes of providing the services offered through this website and for the purpose of better marketing the Owners products and services to you and your business.

The Owner will not sell your personal information to other parties for their use in their, or others, promotional activities.

Your Information is Protected by a Login and Password
Your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent your personal information being obtained by third parties.

You have a right to know what information we have
You have a right at any time to request that you be told what personal information that we hold about you and to request that this information be destroyed.

Cookies
The storing of cookies on your machine is necessary to identify a buyer during a session on this website. These cookies currently expire within 30 minutes, so if no activity (i.e. page loads) occurs within that limit, the cookie is destroyed and a new one created identifying a new session. Previous information is not retained for that new session.

Credit Card
Credit Card transactions are processed in Australian Dollars using PayPal as a Secure Gateway.
Complete Cleaning Supplies does not have access to your credit card number or information other than that the account has been paid.

 

ADVANTAGE CLEANING Pty Ltd Privacy Policy

Your Privacy At
ADVANTAGE CLEANING
Keeping customer information secure is a top priority for us all at ADVANTAGE CLEANING.

We hope that this notice helps you understand how we handle the personal information about you that we collect and how you can control our disclosure about personal information about you.

ADVANTAGE CLEANING may share personal information with other ADVANTAGE CLEANING group companies to make it easier for customers to apply for accounts or services from these companies.

ADVANTAGE CLEANING is subject to the National Privacy Principles under the Privacy Act, and this document outlines how we intend to deliver all the rights and protections our customers are entitled to.

 

Our Policies
We protect the personal information we collect about you by maintaining physical, electronic and procedural safeguards that meet or exceed applicable law.
We require third parties that process personal information on our behalf to follow stringent standards of security and confidentiality.
3.We train people who work for us how to properly handle personal information and we restrict access to what is necessary for specific job functions.

Categories Of Personal Information We Hold
The nature of the personal information we collect, and where it comes from, will vary but may include:

Information we collect from you on applications for credit or other forms such as name, address, telephone numbers (business and private), drivers licence number.
Information about your transactions with us, or our affiliates, such as account balances, payment history and account activity.
Information we receive from credit bureau reports.
Information we collect from providing our services to you.

Purpose Of Collecting Your Information
We will only collect personal information for reasonable business purposes. These purposes may include:

Processing an Application for Credit.
Evaluating and monitoring credit worthiness.
Processing receipts and payments, and servicing customer's accounts.
Responding to customers' inquiries about applications, accounts or services.
Meeting legal and regulatory requirements.
To provide the service/product you have requested.
Billing purposes.
Trade promotion purposes.
Purposes relation to promotion, marketing and operations.
10. Employment purposes.

For any of the above purposes we may contact you by electronic or other means. We will not disclose any of the above information to affiliate companies or third parties without your consent save for other ADVANTAGE CLEANING Group companies.


Disclosures Of Your Information
In common with many organisations, we keep our costs down by obtaining some routine services from external service providers, and your information may be provided to them on a confidential basis. These disclosures and others to third parties may be for:

Regulatory and compliance purposes.
Financial and professional advisory services.
Updating of credit information to credit bureaus.
To provide the service you have requested or to meet the purpose for which it was submitted.
If we are required or authorized by law to disclose the information.
Please advise us of any restrictions you wish to place on how your information is used and disclosed.

 

Sensitive Information
We will not collect, use or disclose sensitive information (such as information about racial or ethnic or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Australian Privacy legislation.


Privacy And Our Website
Each time you visit our web-site at wwwadvantagecleaningproducts.com.au our server may collect some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address.

We may collect this information for statistical purposes to find out how the Site is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our web site performance.


Cookies
A Cookie is a piece of information that our web server may send to your machine when you visit our site. The Cookie is stored on your machine, but does not identify you or give us any information about your computer. A Cookie helps us to recognise you when you re-visit our Site and to co-ordinate your access to different pages on the Site. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. (If you want to do this, refer to your Browser instructions or help screen to learn more).


Access
You are entitled under the Privacy Act to access the information an organisation holds about you. We want to make this as simple as possible for you.

We will need to validate the identity of anyone making an access request, to ensure that we do not provide your information to anyone who does not have the right to that information.

Where a customer establishes that the personal information we hold on them is not accurate, complete, or up to date we will correct our records as necessary.

Access to information about you is your right under the Privacy Act. To obtain a current copy of your details please contact the Privacy Officer on +61 2 9622 9622 begin_of_the_skype_highlighting +61 2 9622 9622 GRATIS end_of_the_skype_highlighting

If you wish to find out more information, or raise any specific concerns about ADVANTAGE CLEANING and its Privacy Policy, the contact details are as follow:

ADVANTAGE CLEANING Privacy Officer
Unit 2, 1 Endeavour Road
Caringbah NSW 2229
Australia


Complaints And Disputes
If you have reason to believe that any ADVANTAGE CLEANING department has breached the Privacy Policies outlined in this document, we urge you to raise this with our Privacy Officer.

We will investigate all complaints and respond to you within 14 days. If we find a complaint justified, we will promptly resolve it. This is your right under the Privacy Act.